CUSTOMER CARE

Returns & exchanges

A little reassurance, so you can choose with confidence.

Your return window

Contact us within 7 days of delivery to request an eligible return or exchange. Keep your order number and proof of purchase handy.

What is eligible?

Items must be unused, unworn and unwashed, with original tags attached and original packaging. We inspect each returned item before approving a refund or exchange.

Items we cannot accept

Innerwear, sale or final-sale items, and customized products are excluded from change-of-mind returns and exchanges. If an item arrives damaged, defective or incorrect, please follow the steps below regardless of these exclusions.

How to start

1. Contact info@seharclothing.store or 03338652422 with your order number, item, reason, and whether you prefer a return or exchange.
2. Wait for our confirmation and return instructions before sending your parcel.
3. Pack the item securely with its tags, packaging and order details. Use a tracked delivery service and retain the receipt.

Return address: Lahore. Please confirm the address with our team before shipping.

Exchanges and finding your size

Tell us the size or item you would like. Exchanges depend on availability and inspection of the returned item. If your preferred size is unavailable, our team will discuss an eligible refund or store credit. Any price difference will be confirmed before dispatch.

Refunds

Once your return has been inspected and approved, allow up to 10 business days for processing. Refunds go to the original payment method, or store credit if agreed with you. Cash-on-delivery refunds are made by bank transfer using details requested by our support team. Your bank may require additional processing time.

Damaged, defective or incorrect items

Contact us promptly within the 7-day window with your order number and clear photos of the item, packaging and labels. Retain the packaging while we investigate. We will arrange an appropriate replacement or refund and cover approved return shipping for these cases.

Return shipping

For change-of-mind returns and size exchanges, the customer pays return shipping and any agreed exchange delivery charge. Original delivery charges are not refunded for change-of-mind returns. For a confirmed defect, damage or incorrect item, the store pays approved return shipping. Confirm all charges with support before dispatch.